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  • Official manufacturer store
  • Free shipping within Europe. Warranty is up to 5 years.
  • Certified in Italy. Saving on heating is up to 30%.

Return Policy

If you received a product that does not correspond to the description, or you received a wrong product, please contact us on e-mail: or by phone: +44 (203) 808-18-17.

If you received a functional product, with correct description, but want to return it within the legal period of 14 days, please follow the below steps.

1. Send us the following information by e-mail to:

- Order No.

- Date of receipt of product

- Customer names - Your phone number

- Payment method

- If you want, you can also describe the reason for the return.

2. After you send us this information, we will contact you.

3. If you want to contact us by phone, use this number: +44 (203) 808-18-17.

Please, contact us, before you send us the product back!

4. After you receive our confirmation, send the product back to:


Omex Trade Bulgaria Ltd.

42 Petar Dertliev str., floor 1 office 32

1324 Sofia, BULGARIA

Tel.: +44 (203) 808-18-17

Please, keep in mind that you need to bear all return costs!

All returned products MUST be in new condition, NOT USED and without damaged packing. Used or damaged products will not be accepted.

If the product corresponds to the description, but there is a technical problem, please follow the steps in tab "Warranty".


All our products are new, unopened and their warranty is mentioned in the product description.

All our products are sold with a warranty card.

If there is a problem with the product, you must send it back to us with your preferred way of transport. The costs for sending the product to the Seller are born by the Buyer.

After fixing the product we send it back to you at our cost. For more information, you can contact us by phone:  +44 (203) 808-18-17 or by e-mail: